BRIDAL MAKEUP & HAIRSTYLING Policies

1. LIABILITY AND SANITATION

 

All tools, brushes, equipment, and cosmetic products are maintained according to professional sanitation standards and are cleaned or sanitized between clients.

The Client and all members of the bridal party must inform the Makeup Artist in advance of any allergies, sensitivities, skin conditions, medical concerns, or other circumstances that may affect the services.

By signing this agreement, the Client acknowledges the risks associated with cosmetic and hairstyling services and agrees to release, indemnify, and hold harmless the Makeup Artist, employees, assistants, contractors, and team members from claims, damages, costs, or expenses arising from allergic reactions, sensitivities, skin conditions, or other adverse effects, except where caused by proven gross negligence.

Clients with highly sensitive skin are encouraged to provide their own skincare or cosmetic products.

 

2. BOOKING AND DEPOSIT

 

The wedding date is reserved only after the agreement has been signed and the required deposit has been received.

The deposit amount will be stated in the booking proposal, invoice, or service agreement. The deposit will be applied toward the total balance and is non-refundable.

No date or service is guaranteed until the Makeup Artist provides final written confirmation.

The Client signing this agreement is responsible for all booked services, including services arranged for members of the bridal party.

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3. CONSULTATION AND TRIAL

 

A pre-wedding consultation is required for all brides and is generally conducted online unless otherwise agreed.

A bridal trial is separate from wedding-day services unless it is specifically included in the selected package.

The trial fee is based on the current pricing displayed on the website or stated in the service proposal. Trial fees are non-refundable and are due when the trial is booked or provided.

A trial does not guarantee that the same products, techniques, or final results will appear identical on the wedding day, as results may vary due to skin condition, hair condition, weather, timing, lighting, and other circumstances.

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4. SERVICE LOCATION AND WORKSPACE REQUIREMENTS

 

The Client is responsible for providing a suitable and safe workspace at the service location, including:

• A clean and clear working area

• Adequate natural or artificial lighting

• Access to electrical outlets

• Sufficient space for the artist and equipment

• Proper ventilation where aerosol products are used

Failure to provide suitable working conditions may delay, reduce, or prevent completion of the services and does not constitute grounds for a refund.

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5. TRAVEL FEES AND EXPENSES

 

A travel fee applies to services provided outside Downtown Vancouver and will be calculated according to the current travel rate.

The Client is responsible for all applicable parking charges, tolls, ferry fees, permits, and other travel-related expenses.

For destination weddings or services requiring extended travel, the Client must cover all related expenses, including airfare, accommodation, ground transportation, parking, baggage fees, and travel time where applicable.

Travel arrangements must be approved by the Makeup Artist before they are booked.

 

6. EARLY MORNING FEE

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An Early Morning Fee applies when the Makeup Artist must depart for the service location before 6:00 AM.

The required departure time will be determined by the Makeup Artist based on the service schedule, preparation requirements, travel time, parking, and location accessibility.

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7. PAYMENT TERMS

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The individual signing this agreement is fully responsible for the total cost of all services listed in the agreement, including services provided to the bridal party or other participants.

Full payment must be received by the due date stated in the invoice or agreement and before the wedding date.

Failure to complete payment by the required date may result in cancellation of services, forfeiture of the deposit, and application of any applicable cancellation charges.

The Makeup Artist may refuse to begin or continue services if the required payments have not been completed.

Payments made separately by members of the bridal party are arrangements between those individuals and the signing Client and do not reduce the Client’s responsibility for the full balance.

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8. TOUCH-UP SERVICES

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On-location touch-up services may be booked at a rate of $100 per hour.

Touch-up services must be arranged in advance and paid as part of the final balance.

Touch-up fees are non-refundable. Additional time will be charged according to the applicable hourly rate.

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9. DELAYS AND LATE FEES

 

The Client and all bridal party members must be ready at their scheduled service times.

A delay fee of $100 per hour may be charged when the Client, bridal party, venue, or another person involved in the event causes the services to begin late.

Delays may result in shortened, modified, or incomplete services in order to avoid affecting the remaining schedule.

Services reduced or missed due to delays caused by the Client or bridal party are non-refundable.

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10. SERVICE CHANGES

 

Requests to change the services, schedule, location, or number of participants must be submitted at least 30 days before the wedding date by email to negarkhoshgoobeauty@gmail.com.

All changes are subject to availability and written approval by the Makeup Artist.

The removal of services or participants less than 30 days before the wedding does not reduce the balance owed. The Client remains responsible for the full cost of all services listed in the agreement.

Changes that require additional time, travel, staffing, or products may result in additional charges.

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11. CANCELLATION POLICY

 

The deposit is non-refundable in all circumstances.

• If the Client cancels more than 90 days before the wedding date, no additional cancellation fee will apply beyond the non-refundable deposit.

• If the Client cancels between 30 and 90 days before the wedding date, a $400 cancellation fee will apply.

• If the Client cancels less than 30 days before the wedding date, the Client is responsible for the full cost of all services listed in the agreement.

• A cancellation is effective only after written notice has been received by email.

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12. ADDITIONAL SERVICES

 

Additional services may be added before or on the wedding day if sufficient time, staff, and products are available.

All additional services must be approved by the Client and the Makeup Artist and may require a written amendment or signed confirmation.

Additional services will be added to the final invoice and must be paid before they are provided unless otherwise agreed.

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13. CLIENT NO-SHOW OR FAILURE TO PROVIDE ACCESS

 

If the Makeup Artist arrives at the agreed location and the Client, bridal party, or required venue contact is unavailable, refuses access, or fails to attend, the services will be treated as completed for payment purposes.

The Client remains responsible for the full balance, travel charges, parking costs, and any other expenses incurred.

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14. FORCE MAJEURE AND INABILITY TO PERFORM

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Neither party will be responsible for failure or delay caused by circumstances beyond reasonable control, including severe weather, natural disasters, government restrictions, transportation disruption, venue closure, serious illness, emergency, or other unforeseen events.

If the Makeup Artist is unable to perform the services, reasonable efforts will be made to reschedule the services or provide a qualified replacement artist.

If neither option is reasonably available, the Makeup Artist’s liability will be limited to a refund of the payments received for services not provided.

If the Client is unable to proceed due to circumstances beyond the Client’s control, any rescheduling request will be subject to availability, updated pricing, travel requirements, and written agreement between the parties.

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15. LIMITATION OF LIABILITY

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To the fullest extent permitted by law, the total liability of the Makeup Artist, employees, assistants, contractors, and team members for any claim arising from this agreement will not exceed the total amount paid by the Client under the agreement.

The Makeup Artist will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of enjoyment, emotional distress, lost income, lost opportunities, event expenses, photography costs, venue costs, or travel expenses.

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16. SERVICE RESULTS

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The Makeup Artist will use professional skill and reasonable care to provide the services discussed with the Client.

The Client understands that makeup and hairstyling results may vary due to skin type, skin condition, hair texture, hair condition, weather, humidity, lighting, products, preparation, timing, and aftercare.

Specific results, appearance, wear time, or exact replication of photographs and inspiration images cannot be guaranteed.

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17. MEDIA RELEASE

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Unless the Client submits a written request by email before the wedding date, the Client grants permission for photographs and videos of the completed services to be used by Negar Khoshgoo Beauty for portfolio, website, advertising, educational, promotional, and social media purposes.

The Makeup Artist will not be responsible for photographs or videos taken or published by other vendors, guests, or third parties.

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18. RIGHT TO REFUSE OR DISCONTINUE SERVICES

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The Makeup Artist may refuse or discontinue services if any person behaves in an abusive, threatening, discriminatory, intoxicated, unsafe, or inappropriate manner.

Services may also be discontinued if the working environment creates a health, safety, sanitation, or professional risk.

In such circumstances, payments already made will remain non-refundable, and the Client may remain responsible for the full balance.

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19. GOVERNING LAW

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This agreement is governed by and interpreted according to the laws of the Province of British Columbia and the applicable laws of Canada. Any dispute arising from this agreement will be subject to the jurisdiction of the courts of British Columbia.

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20. ENTIRE AGREEMENT

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This agreement, together with the approved invoice, service schedule, package details, and written amendments, constitutes the entire agreement between the parties.

It replaces all previous verbal or written discussions, messages, proposals, representations, and understandings relating to the services.

No amendment or change will be valid unless confirmed in writing and accepted by both parties.

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21. ELECTRONIC SIGNATURES

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Electronic signatures, online acceptance, and electronically transmitted copies of this agreement will be treated as valid and binding to the same extent as original signatures.

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